㈠ 希尔顿酒店swot分析
正规公司不会外传这种资料分析的。
㈡ 哪里可以下载“希尔顿酒店”的财务报表
㈢ 2019年希尔顿花园酒店个人总结
2019年希尔顿花园酒店个人总结,根据你的工作了解或者工作性质进行综合总结。。
㈣ 希尔顿酒店管理模式是
希尔顿酒店管理模式是指特许经营扩张市场,品牌多元发展模式,微笑塑造品牌形象,创新个性服务项目,全面开展市场营销。
1、特许经营扩张市场
希尔顿的发展模式经历了自建模式、管理合同、特许经营等几个阶段。20世纪50年代以前,希尔顿一直延续自建模式,集团发展速度较慢,丧失了发展的机遇。
60年代希尔顿创立的管理合同方式,通过管理输出迅速拓展了集团的市场网络,品牌国际影响力迅速提高。90年代年希尔顿开始实施“特许经营”方式进行拓展,逐步将出售自有的饭店,只保留管理权和特许品牌权利。
饭店管理公司逐步将业务重点转移到经营的高端利润区:品牌维护、市场促销等优势领域。2004年希尔顿品牌的特许经营比例已经超过了70%。
2、品牌多元发展模式
希尔顿采用品牌多元化发展战略,希尔顿在对市场做了细致分类的基础上,采用“主品牌+系列子品牌”的品牌多元化战略,利用各种不同的饭店品牌提供不同档次的服务以满足不同的顾客需求,专攻各细分市场。
3、微笑塑造品牌形象
希尔顿将企业理念定位为“给那些信任我们的顾客以最好的服务”,并将这种理念上升为品牌文化,贯彻到每一个员工的思想和行为之中,从而塑造了独特的“微笑”品牌形象。
4、创新个性服务项目
希尔顿饭店集团十分注重以顾客需求为出发点,创新饭店产品与服务,从而给客人以惊喜。
5、全面开展市场营销
希尔顿饭店集团一流的市场业绩在很大程度上与其一流的营销是紧密关联的。首先希尔顿十分注重市场调研以准备把握市场需求,它有专门的部门负责从世界各地的航空公司、旅游办事处、政府机构等收集市场信息,作为集团营销和产品开发决策的依据。
(4)希尔顿利润表分析扩展阅读:
服务范围
全球18家屡获大奖的超豪华型酒店Conrad位于欧洲、美洲、亚太地区和中东/非洲等地国家的首府和充满异国情调的度假胜地。
Conrad通过建立并保持最高级别的服务水平,本着著名的“Conrad服务文化”理念,为商务和休闲游客创造价值。酒店客房舒适精美、餐厅高贵典雅、健身俱乐部设备完善、会议配套设施高档齐全。
2005年至2007年间,Conrad还计划在美国、泰国、日本和阿拉伯联合酋长国(迪拜)增设5家酒店。所有Conrad酒店的客人都能享受到希尔顿全球预订中心和其知名客户忠诚项目Hilton HHonors (R)的服务。美国境内的希尔顿酒店则由希尔顿酒店管理公司(HHC)拥有并管理。
参考资料来源:网络—希尔顿酒店
㈤ 求希尔顿酒店集团的SWOT分析
Strengths
Hilton Hotel Corporation (HHC) is a well established organization and instry leader in the hotel, hospitality and gaming instry.
HHC is well diversified across the instry with hotels in the high end, business and mid-priced classes in their proct mix.
HHC also possesses solid integration features such as owning the companies that manufacture its furniture and has invested in online reservation travel enterprises.
Weaknesses
HHC may be two narrowly focused making it vulnerable to a downturn in the global economy and other world-wide catastrophes that could limit global travel such as the bird-flu and a significant terrorist strike.
HHC may be vulnerable to workers’ strikes and crack down on undocumented workers in the U.S. Most of its holdings are in the U.S.
Opportunities
HHC should offer an array of distinctive and specialized services to the high end guests and high rollers such as
Wedding planning & hosting
Spas that specialize in personal services
Personal trainers
HHC should look to expand into or acquire a cruise line
A cruise ship is little more than a hotel that floats this would essentially match what it currently does with its leased properties
Gaming activities would escape regulation, etc.
Take advantage of emerging markets, especially with business class and mid-priced markets
Threats
HHC must be careful not overextend its efforts to mix entertainment and gaming.
Also the extension of credit and other side effects of gaming can slowly but surely nibble away profits.
September 11th was a major blow to the hotel instry. A similar event could result in another down turn.
㈥ 从消费者的购买行为角度分析希尔顿成功的原因
希尔顿的成功和它本身的运营的成功有很大的关系,说到底是比较符合中国的市场